To access feedback management:
Got to Settings from the navigation menu. Here you can manage how eBay feedback is handled by Marketplace Connect.
- Order Complete - Marketplace Connect will only send feedback when the order is complete. ie: paid in full and all items shipped
- Buyer has Paid - Marketplace Connect will send feedback to the buyer when they have paid in full
- Never - Feedback will never be sent.
Clicking 'Manage Feedback Messages' will bring up a new panel allowing you to manage feedback messages sent to your buyers. The feedback messages are picked randomly from the set.
You can add, edit or remove feedback messages from the list. Click 'Save' at the top right of the panel to save the changes.
For further assistance, please reach out to firstname.lastname@example.org