eBay Australia has partnered with Australia Post to improve the tracking of parcels in the Australia Post network, the process is as follows:
- eBay will add a unique identifier code to most orders with an Australian delivery address. This is known internally as the eVTN (eBay Virtual Tracking) code.
- eVTN code is added to the first line of the buyer's delivery address
- The code is a combination of the word 'eBay' + 7 alphanumeric characters (e.g.ebay:97sT3JJ) and is not case-sensitive
- The eVTN allows eBay to link Australia Post tracking information associated with the delivery to the eBay order.
This won't interfere with the delivery of any parcels, and will allow buyers to track the progress of their order, and will help protect sellers against INR claims.
This code is only compatible with Australia Post orders for now but may be expanded to more carriers in the future.
For further assistance, please reach out to firstname.lastname@example.org